Manage Service Online
Record service requests directly in the customer context. Use the integrated email control for dialogue from clarification to resolution – including optional performance billing.
Maintenance & Operating Resources
Plan intervals for vehicles, machines, and equipment. Transmit planned and ad-hoc assignments as online checklists directly to your maintenance team.
Systematic Complaints
Handle complaints in a process-supported and cross-departmental manner. Document defect rectification transparently in an online dialogue (e.g., 8D Report).
Mobile Checklists
Formulate action plans in the Designer and access templates via mobile. Use the Process Designer for complex workflows from recording to billing.
We don't sell software. We sell reliability.
Excellent service is the strongest argument for customer retention. We give you the tools to renew this promise every day.
-
Root Cause Analysis in the Team Determine the causes of errors promptly and document them in an audit-proof manner – for sustainable product improvement.
-
Everything in One To-Do List Your team sees all pending service assignments clearly and can process them efficiently.
-
From Ticket to Billing Link service performance directly to invoicing so that no effort goes unbilled.
Let's share ideas.
Good service needs structure, but no bureaucracy. Let's optimize your service processes together.
Let's take a look together.
Find out how you can ensure quality on-site with mobile checklists and halve documentation effort at the same time.
Ready to take your service to the next level?
Let's chat. "Ask us anything." We look forward to thinking through your service scenarios together.
Schedule a meeting